SwimDesk FAQ

DOES SWIM DESK INTEGRATE WITH ANY POS/MANAGEMENT SYSTEMS?

Yes, Swim Desk currently integrates with several POS swim. Swim Desk has an open framework that allows for easy integration with any management system.

CAN SWIM DESK BE RUN ON ANY TABLET ON POOL DECK OR DOES IT NEED TO BE AN IPAD?

Yes, Swim Desk can run on any tablet within a web browser. We recommend using leading manufacturers such as Apple and Microsoft as these typically have the best speed.

CAN SWIMDESK MANAGE BOOKINGS AND PAYMENTS?

Yes, SwimDesk has a full solution for managing all aspects of your swim school from bookings to payments. If you are looking for industries best software to manage your swim school please check out our SwimDesk Manage module here.

WHAT DO I NEED IN ORDER TO RUN SWIM DESK AT OUR CENTERS?

All you need is a computer, tablet and stable WiFi internet connection.

DOES ANYTHING NEED TO BE INSTALLED ON OUR COMPUTERS OR TABLETS TO RUN SWIM DESK?

No, Swim Desk is a web based system so you will be provided with a login page URL and a master username and password which will allow you to log in from any computer or tablet with a smart phone.

WHERE IS THE DATA FROM SWIM DESK STORED AND HOW IS IT PROTECTED?

The data from Swim Desk is securely stored on a secure server with Sydney Australia (For Australia customers).

CAN SWIM DESK BE CUSTOMIZED TO OUR SETTINGS?

Yes, Swim Desk has flexible settings that allow you to manage your centres curriculum, branding and other preferences..

CAN WE CONTROL ANY CHANGES TO OUR SETTINGS?

Yes, you will have full access to all major settings so you can adjust these whenever you wish.

HOW DO PARENTS RECEIVE THEIR LOGIN TO THE PARENT PORTAL?

Parents will receive their portal login when their child is first assessed via the assessment email notification feature. Alternatively, you can set up an automated welcome email that will automatically send new parents their login information via email.

HOW MUCH DOES SWIM DESK COST?

Please see our pricing page for more information

CAN THE PARENT PORTAL BE ACCESSED ON SMART PHONE?

Yes, parents can access their portal via any smart phone. Swim Desk has been designed to be smart phone compatible so it looks great on a smart phone.

IS THERE AN APP FOR SWIM DESK?

No, Swim Desk’s parent portal is mobile compatible on presents like an app on a smartphone screen. The only difference is that it is not available on the app store.

WHAT IF PARENTS FORGET THEIR USERNAME AND PASSWORD?

On the parent portal login screen there is a password retrieval option that allows parents to re-set their password or look up their username if these have been replaced.

WHAT % OF PARENTS LOG INTO THE PARENT PORTAL?

We typically see a between 45% and 65% of parents regularly logging in to the parent portal each term.

IS TRAINING PROVIDED FOR SWIM DESK?

Yes, you are provided with online training as well as ongoing support from a designed account manager who will help you every step of the way.

WHAT CUSTOMER SUPPORT IS AVAILABLE?

Our customer support is available 7am to 7pm and can be contact on 1300 181 665 or admin@greenedesksoftware.com
An online knowledge base is also available which helps you troubleshoot and learn how to use the system.