Many of Australia’s leading health clubs have embraced going paperless by digitising key processes with innovative technology FitDesk.
FitDesk is used by many of Australia’s leading health clubs and leisure centres including the SA Aquatic Centre, Aquanation, Active Monash, Melbourne City Leisure, the majority of YMCA facilities nationally, plus many more.
FitDesk was designed and is managed in Australia, therefore it has been built to fit the unique operations and process of Australian based health clubs.
The platform allows health clubs to eliminate paper completely through its key digital features.
FitDesk’s core capabilities include…
- Electronic fitness consultation
- Electronic fitness consultation including PARQ
- Custom fitness testing protocols to measure improvements
- Integrates with popular body scanners for convenient capture of member’s data
- Electronic Document storage
- Upload documents to a members file directly such as doctors certificate or notes from physiotherapist or allied health professional
- Never keep paper files in your health club again
- Online health club booking system
- The most comprehensive Health club booking system available means managing bookings is a breeze eliminating chance of error.
- SMS and email confirmations and reminders ensure no show rates are kept to a minimum
- Manage PT bookings and keep track of each trainers personal output
- Review appointment outcomes with a click of a button
- Workout program management
- Create workouts electronically that include pictures and videos of the exercise
- Add your own exercises
- Members can track their progress on computer or smartphone
- Dynamic Onboarding tools
- Set up onboarding tools that automatically nurture new members such as welcome emails, reminders, and content
- Set up different onboarding content for different member types, goals and interests
- Retention tools
- Create a custom retention plan based on key member milestones
- Automatically schedule follow up including phone calls, email and SMS
- Be notified of members who have missed key milestones so you can provide assistance and support before it’s too late.
- Analytics
- Identify and isolate member segments to deliver a high level of customer service
- Directly communicate with targeted member segments and demographics to position the right message at the right time
- Gain insights into team performance and accountability
- Measure health outcomes of your centre to ensure you’re delivering results to your members
Best of all, FitDesk can integrate with your member management system software providing a seamless solution for managing member progression and retention.
FitDesk gives health clubs capabilities that magnify their ability to engage, retain and deliver an exceptional customer experience.