FitDesk FAQ

WHY SHOULD WE CONSIDER FIT DESK FOR OUR HEALTH CLUB/LEISURE CENTRE?

Fit Desk helps health clubs more effectively engage and retain their members. The system allows clubs to eliminate outdated paper workout cards and health consultations. Fit Desk is a proven tool used by many leading health clubs and leisure centres.

DOES FIT DESK IMPROVE MEMBER RETENTION?

We have several instances where Fit Desk has improved member retention. (In some cases by up to 10%) Examples of this can be seen through our customer case studies.

HOW DOES FIT DESK IMPROVE RETENTION?

Fit Desk helps induct new members making them comfortable with following an exercise program. This helps members develop the habit of regular gym attendance which can lead to members staying longer and improvements in retention. Fit Desk’s + Retention module can be used to track and automated retention tasks and follow up which helps ensure members receive ongoing support and guidance.

ARE THERE DIFFERENT PACKAGES AVAILABLE?

There are 3 packages available- Fit Desk Basic, Fit Desk, & Fit Desk + Retention

DO WE NEED A KIOSK TO RUN FIT DESK?

No, members can exclusively use their smart phone or home computer to access Fit Desk however a kiosk can be useful for those members who do not have a smart phone or prefer to not bring their phone to the gym. We can recommend a number of kiosk options for Fit Desk.

DOES FIT DES RUN ON A SMART PHONE?

Yes, Fit Desk is smart phone compatible and is optimised for viewing on most smart devices.

CAN WE CHANGE THE CONTENT OF THE HEALTH CONSULTATION?

Yes, the content of your centres health consultation can be adjusted. Pages can be hidden and new pages can be added in.

CAN WE ADD NEW FITNESS TESTS AND PROTOCOLS?

Yes, please contact support to have new tests or protocols added

CAN WE ADD NEW EXERCISES TO OUR DATABASE?

Yes, within the Fitness menu, there is a section called Exercises. Within the exercises section you can view your current exercises as well as add new strength and cardio exercises.

WHAT PERCENTAGE OF MEMBERS WILL USE IT?

Member usage rates vary however typically we see 30-60% of clubs membership base use Fit Desk. Some members will use Fit Desk as an ongoing tool to track their workouts whilst some will use the system for a few months to get comfortable with their exercise regime.

HOW DO MEMBERS ACCESS THE SYSTEM ON THEIR PHONE?

Members can access their account on their smart phone. The URL www.mygreenedesk.com is optimised to be run on smart phone.

WHAT WEB BROWSERS ARE MOST COMPATIBLE WITH FIT DESK?

We recommend using google chrome on computers and Safari on iPad. Fit Desk will work with most major browsers however we have had some minor issues with Firefox.

DOES FIT DESK HAVE A BOOKING SYSTEM?

Yes, Fit Desk’s booking system is extremely powerful and is part of Fit Desk’s + Retention module.

CAN WE CUSTOMISE APPOINTMENT TYPES?

Yes, you can add/edit appointment types via the settings menu under the gym appointments heading.

CAN SMS REMINDERS FOR APPOINTMENTS BE SET UP, IF SO HOW?

Yes, SMS reminders can be set up for appointments. This can be set to automatically send at a specific time. In order to set up SMS reminders you need to open an SMS account with a 3rd party SMS credit provider. We recommend Mobipost- www.mobipost.com.au

WHERE IS MEMBER’S DATA STORED?

The data collect through using Fit Desk is stored on a “cloud” server located in Sydney. We use a number of physical and procedural measures to ensure your members data remains safe and confidential including data encryption. Our full privacy and security policy can be found on our website.

CAN MEMBERS ACCESS THEIR FIT DESK ACCOUNT AT HOME?

Yes, all the member needs is an internet connection and their username and password to log into their Fit Desk account.

CAN MORE THAN ONE PERSON BE LOGGED IN AT THE SAME TIME?

Yes, there is no limit to the number of members/staff that can be logged into Fit Desk at the one time.

WHAT IS NEEDED TO RUN THE FIT DESK SYSTEM?

To run Fit Desk you must have some form of internet connection, and a computer or tablet. You may also want to consider a kiosk for member access on the gym floor.

DOES FIT DESK INTEGRATE WITH ANY MANAGEMENT SYSTEMS?

Yes, Fit Desk has integrations with several popular leisure management systems. It can also run completely as an independent module.