“Since implementing FitDesk in our brand new facility 18 months ago, the support, professionalism and assistance we have had from the FitDesk team has been exceptional. Nothing is too much effort and we always receive fast responses to any questions or queries. We thoroughly enjoy working with FitDesk and receive outstanding service as well as a great retention tool for our members.” – Kelly French, SA Aquatic and Leisure Centre
Proactively Retain Your Gym Members with Online Personalised Workouts and Engagement
FitDesk software has been designed to digitise health club processes relating to member onboarding, engagement and support.
Health clubs turn to FitDesk when…..
They have a lot of paper-based processes (fitness consultations, workout programs etc)
They have poor or typical retention rates and want a proven way of improving them
They have time-consuming manual processes and a lack of automation
Members are fed up with lost programs or having their program misplaced in a filing cabinet
They lack tracking of the member journey which leads to poor retention
They are not capturing data digitally and most important being able to use that data to make better decisions
FitDesk has been designed to digitise health club processes relating to member onboarding and support.
Fitdesk’s functionality can be categorised into four key areas of member management
- Health club bookings
- Electronic fitness consultation, PARQ and fitness testing
- Workout program and training plan management and delivery
- Member onboarding and retention
FitDesk was designed and is managed in Australia, therefore it has been built to fit the unique operations and process of Australian and New Zealand based health clubs.
Used by many industries leading health clubs and leisure centres FitDesk is a respected solution for any health club looking to improve member experience, improve retention rates and grow their membership.
FitDesk help health clubs save time and money by enabling more
efficient processes for supporting members and managing their onboarding journey
What capabilities will FitDesk provide our health club?
Electronic Fitness Consultation
- Electronic fitness consultation including PARQ
- Custom fitness testing protocols to measure improvements
- Integrates with popular body scanners for convenient capture of member’s data
Online Health Club Booking System
- The most comprehensive Health club booking system available means managing bookings is a breeze eliminating chance of error.
- SMS and email confirmations and reminders ensure no show rates are kept to a minimum
- Manage PT bookings and keep track of each trainers personal output
- Review appointment outcomes with a click of a button
- Easily review a member entire appointment history and outcomes
Dynamic Onboarding tools
- Set up onboarding tools that automatically nurture new members such as welcome emails, reminders, and content
- Set up different onboarding content for different member types, goals and interests
Analytics
- Identify and isolate member segments to deliver a high level of customer service
- Directly communicate with targeted member segments and demographics to position the right message at the right time
- Gain insights into team performance and accountability
- Measure health outcomes of your centre to ensure you’re delivering results to your members
Electronic Document Storage
- Upload documents to a members file directly such as doctors certificate or notes from physiotherapist or allied health professional
- Never keep paper files in your health club again
Workout Program Management
- Create workouts electronically that include pictures and videos of the exercise
- Add your own exercises
- Members can track their progress on computer or smartphone
Retention Tools
- Create a custom retention plan based on key member milestones
- Automatically schedule follow up including phone calls, email and SMS
- Be notified of members who have missed key milestones so you can provide assistance and support before it’s too late.
” After 4 years of using FitDesk and integrating the program throughout our membership base our retention has reached 80.4%.”
We implemented FitDesk at Aquarena in February 2010, our retention was 73.5%, since that point we have been able to implement the system and capabilities in to our service model and have seen retention improve gradually each month as we could compliment current procedures and enhance the way we serve our members.
Mobility
FitDesk is cloud based cross-platform, cross- browser compatible software which means it will work in most computers, tablets and smart phones.
Trainers can do their facility tour, evaluation, assessment, member’s training & workout plans using a tablet, managers can keep tabs on the trainer performance and member activities with their phones, members can track workouts with their computer at home or a smart phone.
Flexibility
FitDesk is flexible and can work seamlessly with your centres existing systems and processes
Customise
Every facility will have their own way of doing things. FitDesk is customizable to every centre’s equipment, testing protocols, evaluation data needs, branding and other specific needs of the facility. The settings can be managed directly by the facility itself with a simple to use user interface.
Integrate
FitDesk can integrate with any management or booking system to provide a streamlined all – in- one solution to manage the health club. If you would like a list of existing software providers who integrate directly with FitDesk please contact us. If your management system is not currently integrated with FitDesk please contact us and we can assist.
Access
FitDesk is a cloud/web based software. Clients and end users can log in with a secure username and password. FitDesk is multi device and multi browser compatible meaning it can be viewed easily on computer, iPad or smart phone.
Storage and Privacy
GreeneDesk software is committed to protecting customer and end user information. We have a detailed privacy policy which is in line with up to date privacy and data security recommendations.
Frequently Asked Questions
Why should we consider FitDesk for our health club/leisure centre?
FitDesk helps health clubs more effectively engage and retain their members. The system allows clubs to eliminate outdated paper workout cards and health consultations. FitDesk is a proven tool used by many leading health clubs and leisure centres.
Does FitDesk improve member retention?
We have several instances where FitDesk has improved member retention. (In some cases by up to 10%) Examples of this can be seen through our customer case studies.
How does FitDesk improve retention?
FitDesk helps induct new members making them comfortable with following an exercise program. This helps members develop the habit of regular gym attendance which can lead to members staying longer and improvements in retention. FitDesk’s + Retention module can be used to track and automated retention tasks and follow up which helps ensure members receive ongoing support and guidance.
Are there different packages available?
There are 3 packages available – FitDesk Basic, FitDesk, & FitDesk + Retention
Do we need a kiosk to run FitDesk?
No, members can exclusively use their smartphone or home computer to access FitDesk however a kiosk can be useful for those members who do not have a smartphone or prefer to not bring their phone to the gym. We can recommend a number of kiosk options for FitDesk.
Does FitDesk run on a smartphone?
Yes, FitDesk is smart phone compatible and is optimised for viewing on most smart devices.
Can we change the content of the health consultation?
Yes, the content of your centres health consultation can be adjusted. Pages can be hidden and new pages can be added in.
Can we add new fitness tests and protocols?
Yes, please contact support to have new tests or protocols added.
Can we add new exercises to our database?
Yes, within the Fitness menu, there is a section called Exercises. Within the exercises section, you can view your current exercises as well as add new strength and cardio exercises.
What percentage of members will use it?
Member usage rates vary however typically we see 30-60% of clubs membership base use FitDesk. Some members will use FitDesk as an ongoing tool to track their workouts whilst some will use the system for a few months to get comfortable with their exercise regime.
How do members access the system on their phone?
Members can access their account on their smartphone. The URL www.mygreenedesk.com is optimised to be run on a smartphone and can.
What web browsers are most compatible with FitDesk?
We recommend using google chrome on computers and Safari on iPad. FitDesk will work with most major browsers however we have had some minor issues with Firefox.
Does FitDesk have a booking system?
Yes, FitDesk’s booking system is extremely powerful and is part of FitDesk’s + Retention module.
Can we customise appointment types?
Yes, you can add/edit appointment types via the settings menu under the gym appointments heading.
Does FitDesk integrate with any management systems?
Yes, FitDesk has integrations with several popular leisure management systems. It can also run completely as an independent module.
Can SMS reminders for appointments be set up, if so how?
Yes, SMS reminders can be set up for appointments. This can be set to automatically send at a specific time. In order to set up SMS reminders, you need to open an SMS account with a 3rd party SMS credit provider. We recommend Mobipost- www.mobipost.com.au
Where is member’s data stored?
The data collect through using FitDesk is stored on a “cloud” server located in Sydney. We use a number of physical and procedural measures to ensure your members data remains safe and confidential including data encryption. Our full privacy and security policy can be found on our website.
Can members access their FitDesk account at home?
Yes, all the member needs is an internet connection and their username and password to log into their FitDesk account.
Can more than one person be logged in at the same time?
Yes, there is no limit to the number of members/staff that can be logged into FitDesk at the one time.
What is needed to run the FitDesk system?
To run FitDesk you must have some form of internet connection, and a computer or tablet. You may also want to consider a kiosk for member access on the gym floor.
Used by industry leaders
FitDesk is trusted by leading health clubs and leisure centres as a tool to track, engage and retain their members. With over 1 million workouts, FitDesk is Australian health clubs most popular management tool.
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