Cumberland council in Sydney NSW implemented SwimDesk in their swim school in 2017.
We check in with swim school coordinator Peter to gather his feedback about using SwimDesk in their two swim schools.
Before you implemented SwimDesk, What was the main challenge you were facing?
Communication! When we first started out, we took over Guilford swim centres; (our biggest indoor centre) we just didn’t have the staff to be getting around to every single customer and explaining how the kids are progressing and this was impacting customer satisfaction.
In terms of the implementation process of getting SwimDesk up and running in, How was that? Was it difficult?
From a technical perspective, it’s very simple. It was just, obviously making sure that you train up all the staff and then set the procedures and expectations.
How have your customers (parents) responded to the program?
We get a lot of positive feedback about it. They are saying that they’re very happy that they can constantly see that kind of timeline and history and be able to see how their children are progressing for our programs via the parent portal and through the assessment emails.
Can you summarize the main benefit you’ve got since implementing the system?
Interesting. At first, I would have originally said that it was the communication benefit. But now, at least from my perspective, it’s also the ability to be able to track certain things that we wouldn’t have been able to do in the past.
I think the biggest benefit is the data collection side of it and being able to use and analyse that to make informed decisions.
Do you think overall, SwimDesk has been worth the investment for your centre?
Peter: Oh yeah, definitely. 100%.
SwimDesk helps swim school manage assessments, track student progress and communicate improvement to parents.
The program provides powerful communication tools and reporting designed to help transform your swim schools customer satisfaction and retention.
SwimDesk can easily integrate with your current management software giving your greater capabilities to increase the success of your swim school.
To schedule an online information session please email info@greenedesk.com or call 1300 181 665.